FAQ's

I'm supposed to be in a group. How do I join my group?

Your instructor or group admin is responsible for inviting you to a group. 

They should have sent you an invitation email to your organization email address or provided you with a link for access.

Be sure to use the email address the invite was sent to when registering for an account.

This helps us ensure that you are added to the correct group and charged the correct fees.

Can I buy subscriptions for my organization?

Yes! Subscriptions are available for your school or organization at a discounted rate.

I have a subscription but I don't see any courses on my dashboard. How do I add courses to my dashboard?

Your dashboard is where you see your currently enrolled courses or courses that your school or organization has enrolled you in.

A course subscription gives you access to all the courses.

You may enroll in as many or as few courses at a time as you wish from the courses page.

Can I get a refund?

We do not offer refunds.

How do I change the video playback speed?

You can increase or decrease the video playback speed from within a video!

Click on the gear icon in the bottom right of the video and select the speed you would like.

How do I cancel my subscription?

You can cancel your subscription at any time from your dashboard.

Once cancelled you will retain access until the next billing cycle for that subscription.

Additionally, your progress will remain saved in case you decide to come back.

Where can I access my CNE certificates?

You can download your certificate at any time from your dashboard.

How do I earn CNE hours?

We offer ANCC CNE hours for registered nurses and nurse practitioners.

CNE hours are earned by receiving a passing grade in a post-test for each course (80% or higher).

You receive a certificate on passing which you may download at any time.

Is this Healthcare Advice?

NO!

This site is not designed to and does not provide medical advice, professional diagnosis, opinion, treatment or services to you or to any other individual. Through this site and linkages to other sites, Dermatology Professional Educators, LLC provides general information for educational purposes only. The information provided in this site, or through linkages to other sites, is not a substitute for medical or professional care, and you should not use the information in place of a visit, call consultation or the advice of your physician or other healthcare provider. Dermatology Professional Educators is not liable or responsible for any advice, course of treatment, diagnosis or any other information, services or product you obtain through this site.

IF YOU BELIEVE YOU HAVE A MEDICAL EMERGENCY, YOU SHOULD IMMEDIATELY CALL 911 OR YOUR PHYSICIAN.

If you believe you have any other health problem, or if you have any questions regarding your health or a medical condition, you should promptly consult your physician or other healthcare provider. Never disregard medical or professional advice, or delay seeking it, because of something you read on this site or a linked website. Never rely on information on this website in place of seeking professional medical advice. You should also ask your physician or other healthcare provider to assist you in interpreting any information in this Site or in the linked websites, or in applying the information to your individual case.

Medical information changes constantly. Therefore the information on this Site or on the linked websites should not be considered current, complete or exhaustive, nor should you rely on such information to recommend a course of treatment for you or any other individual. Reliance on any information provided on this Site or any linked websites is solely at your own risk.